RESPONSIBLE GAMBLINGBetraven.co provides comprehensive, mandatory tools and resources ensuring safe, responsible, and controlled recreational wagering environments. Empowering choice, limit settings, and proactive compliance.
SET LIMITS.TAKE BREAKS.STAY IN
CONTROL.
NAVIGATION
01 OPERATOR INFORMATION
02 OUR COMMITMENT
03 RESPONSIBLE GAMBLING TOOLS
04 HOW TO GAMBLE RESPONSIBLY
05 SUPPORT SERVICES
06 MINORS AND AGE VERIFICATION
07 NO CREDIT BETTING
08 ACCOUNT HISTORY AND CONTROL
09 DEPOSIT LIMITS
10 SELF-EXCLUSION
11 ACCOUNT CLOSURE
12 BETSTOP
13 ADVERTISING AND INDUCEMENTS
14 CUSTOMER INTERACTION
15 RECOGNISING GAMBLING HARM
16 SELF-ASSESSMENT
17 REALITY CHECKS AND TIME-OUT
18 LOSS AND SPEND LIMITS
19 ACTIVITY STATEMENTS
20 SUPPORT ACROSS AUSTRALIA
21 SUPPORT FOR FAMILY AND FRIENDS
22 MULTICULTURAL SUPPORT
23 FINANCIAL COUNSELLING
24 COMPLAINTS
01 OPERATOR INFORMATION
This Responsible Gambling Policy applies to wagering services provided by Betting Services Australia Pty Ltd.
Registered office: 22 Grevilla Park Road, Bulli, NSW 2516, AustraliaABN: 21 649 987 735ACN: 649 987 735License No.: 4887/2024/WBState: New South Wales
02 OUR COMMITMENT
Betraven.co is committed to promoting responsible gambling and providing customers with practical tools to manage the time and money they devote to wagering. We believe that gambling should always remain a form of entertainment, and that customers should be empowered to make informed decisions about their wagering.
•Wagering is restricted strictly to verified customers aged 18 years or older.
•Gambling should remain a form of personal recreation and entertainment.
•Wagering always involves the possibility of losing money.
•Customers should only wager money they can comfortably afford to lose.
•Wagering should not interfere with work, family, finances or other responsibilities.
03 RESPONSIBLE GAMBLING TOOLS
Betraven.co provides a range of tools designed to help customers manage their wagering activity and maintain control over the time and money they spend.
Deposit LimitsSet a maximum amount you can deposit over a defined period. You can choose a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit is subject to the applicable cooling-off requirements.
Loss and Spend LimitsLoss limits restrict the net amount you can lose over a defined period. Spend limits restrict the total amount you can wager. These tools help you set clear boundaries on your wagering activity.
Take a Break / Time-OutYou can temporarily pause your wagering activity for a selected period without permanently closing your account. During a time-out period, you will not be able to place wagers or deposit funds.
Reality ChecksReality check reminders help you stay aware of the time and money you are spending during a wagering session. You can configure these reminders through your account settings.
Self-ExclusionSelf-exclusion allows you to exclude yourself from wagering for a selected period. During self-exclusion, your account will be restricted and you will not be able to place wagers, deposit funds or access promotional offers.
04 HOW TO GAMBLE RESPONSIBLY
Before you place a wager, consider the following responsible gambling guidelines:
1
Gamble only with money you can afford to lose.
2
Do not chase losses.
3
Take regular breaks from gambling.
4
Do not gamble under the influence of alcohol or drugs.
5
Set your deposit, loss and time limits before you start.
6
Keep track of the time and money you spend gambling.
7
Do not let gambling interfere with your work, family or other responsibilities.
05 SUPPORT SERVICES
If you or someone you know needs help with gambling, free and confidential support is available 24 hours a day, 7 days a week.
GAMBLING HELP ONLINEPHONE: 1800 858 858Available 24/7 • gamblinghelponline.org.au
Support is also available through BetStop, Australia's National Self-Exclusion Register. See the BetStop section below for more information.
06 MINORS AND AGE VERIFICATION
People under 18 years of age are not permitted to open a wagering account or place wagers with Betraven.co This restriction is strictly enforced.Age and identity information is verified as part of the account registration process. Betraven.co uses electronic verification services to confirm a customer's identity and age before an account can be used for wagering.If you believe a person under 18 is using a Betraven.co account, please contact us immediately.
07 NO CREDIT BETTING
Betraven.co does not extend credit or lend money to customers for the purpose of wagering. Customers may wager only using available deposited funds in their account.
DEBIT ONLYDebit cards only. Credit cards are not accepted for betting deposits in Australia. Betraven.co accepts deposits via debit card, Apple Pay, Google Pay and PayID.
08 ACCOUNT HISTORY AND CONTROL
Customers can review their wagering and transaction activity at any time through their account. Keeping track of your betting history can help you understand your wagering patterns and make informed decisions about your activity.
09 DEPOSIT LIMITS
Customers can set a limit on the amount they deposit over a defined period. Deposit limits are one of the most effective tools for managing your wagering activity. You can set a daily, weekly or monthly limit.Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to the applicable cooling-off requirements, which are designed to protect customers from impulsive decisions.
10 SELF-EXCLUSION
Customers can restrict their access to wagering using Betraven.co self-exclusion options. Self-exclusion is a formal commitment to stop gambling for a defined period.During a self-exclusion period, your account will be suspended and you will not be able to place wagers, make deposits, or receive promotional material. Self-exclusion provides a stronger level of restriction than a temporary time-out.Please note that closing an account and self-excluding are not the same action. Account closure allows you to request that your account be closed, but does not carry the same formal protections as self-exclusion.
11 ACCOUNT CLOSURE
Customers may request to close their Betraven.co account at any time. When you close your account, any remaining balance will be returned to you in accordance with our terms and conditions.If you are considering closing your account because of concerns about your gambling, we encourage you to consider self-exclusion instead, as it provides additional protections.
12 BETSTOP — NATIONAL REGISTER
BetStop is Australia's National Self-Exclusion Register. It is a free service operated by the Australian Government for people who want to exclude themselves from all licensed Australian online and phone wagering providers.When you register with BetStop, all licensed Australian wagering providers — including Betraven.co — are required to close your accounts and prevent you from opening new ones for the period you select.You can register with BetStop for a minimum period of three months, up to a lifetime exclusion. Registration is free and confidential.
GOVERNMENT SELF-EXCLUSIONNational regulations require mandatory checks on register databases before allowing any wagers.VISIT BETSTOP EXTERNAL LINK →
13 ADVERTISING AND INDUCEMENTS
Betraven.co is committed to ensuring that all advertising and promotional activity is conducted responsibly and in accordance with applicable Australian advertising standards and wagering regulations.Marketing communications will not be directed at minors or people who have self-excluded. Promotional material will not misrepresent the likelihood of winning or suggest that gambling is a viable means of generating income.Customers who have self-excluded or closed their account will not receive marketing communications from Betraven.co
14 CUSTOMER INTERACTION
Betraven.co may identify indicators that a customer could be experiencing gambling-related harm. Where indicators are identified, Betraven.co may contact the customer to provide information about responsible gambling tools and support services available to them.Customer interactions are conducted with sensitivity and respect. The goal of any interaction is to ensure the customer is aware of the tools and support available, not to make judgments about their personal circumstances.
15 RECOGNISING GAMBLING HARM
Gambling harm can affect anyone. The following may be indicators that gambling is becoming a problem:
•Spending more money or time gambling than you intended.
•Chasing losses — continuing to gamble to try to win back money you have lost.
•Borrowing money or selling possessions to fund gambling.
•Using money intended for essential expenses such as rent, bills or food.
•Feeling anxious, guilty or distressed about your gambling.
•Hiding gambling activity from family or friends.
•Neglecting work, study or family responsibilities because of gambling.
•Gambling as a way to escape stress, anxiety or low mood.
•Finding it difficult to stop gambling or to stay within your limits.
If any of these indicators apply to you, we encourage you to use the responsible gambling tools available through your account or to contact a support service.
16 SELF-ASSESSMENT
Consider the following questions honestly. They may help you reflect on whether your gambling is within healthy limits.
•Do you wager more than you can comfortably afford to lose?
•Do you try to win back money you have lost?
•Have you borrowed money or sold something to fund gambling?
•Has someone close to you expressed concern about your gambling?
•Do you feel guilty, anxious or distressed about your gambling?
•Has gambling caused you to miss work, study or family commitments?
•Do you find it difficult to stop gambling once you have started?
If you answered yes to one or more of these questions, consider using the responsible gambling tools available to you or contacting a support service for confidential advice.
17 REALITY CHECKS AND TIME-OUT
Reality ChecksReality checks are periodic reminders that help you remain aware of how long you have been wagering and your account activity during a session. You can configure the frequency of reality check reminders through your account settings.
Time-OutA time-out is a temporary restriction on your wagering access for a selected period. During a time-out, you will not be able to place wagers or make deposits. A time-out is less formal than self-exclusion and is designed for customers who want a short break from wagering.
18 LOSS AND SPEND LIMITS
Loss LimitsA loss limit restricts the net amount you can lose over a defined period. This is calculated as the difference between the total amount wagered and the total amount returned as winnings. Loss limits help you set a clear boundary on the financial impact of your wagering.
Spend LimitsA spend limit restricts the total amount you can wager over a defined period, regardless of wins or losses. This provides an additional layer of control over your overall wagering activity.
19 ACTIVITY STATEMENTS
Account activity information can help you understand your wagering behaviour and make informed decisions. Your account provides access to information including:
•Deposits made to your account
•Total amount wagered
•Wins and losses
•Net position over a given period
•Account balance history
Reviewing your activity regularly is an important part of responsible gambling. We encourage all customers to check their account activity frequently.
20 SUPPORT ACROSS AUSTRALIA
Free and confidential gambling support services are available throughout Australia. The primary national support contact is:Support services can be accessed through Gambling Help Online, which provides referrals to local services across Australia.
21 SUPPORT FOR FAMILY AND FRIENDS
Gambling harm can also affect family members, friends and other people close to the person who is gambling. The impact on relationships, finances and wellbeing can be significant.People who are concerned about someone else's gambling can contact gambling support services for free and confidential advice. You do not need to be the person gambling to seek help.
22 MULTICULTURAL SUPPORT
Culturally appropriate and multilingual gambling support may be available through Australian gambling support services. Gambling Help Online can assist with referrals to services that provide support in languages other than English and to services that understand the cultural contexts of gambling harm.
23 FINANCIAL COUNSELLING
Free and confidential financial counselling is available for people experiencing financial difficulty, including difficulty related to gambling. Financial counsellors can help you understand your options and develop a plan to manage debt and financial stress.Financial counselling is separate from gambling counselling and focuses specifically on helping you manage your financial situation.
24 COMPLAINTS
If you have a concern or complaint related to responsible gambling, including concerns about the way Betraven.co has handled a responsible gambling matter, you can submit your concern through our support channels.We take all responsible gambling complaints seriously and will respond in a timely and appropriate manner.
18+Australians only
GAMBLING HELP ONLINE1800 858 858Free and confidential support available 24/7.
Betraven.co provides comprehensive, mandatory tools and resources ensuring safe, responsible, and controlled recreational wagering environments. Empowering choice, limit settings, and proactive compliance.
SET LIMITS.TAKE BREAKS.STAY IN CONTROL.
NAVIGATION
01 OPERATOR INFORMATION
02 OUR COMMITMENT
03 RESPONSIBLE GAMBLING TOOLS
04 HOW TO GAMBLE RESPONSIBLY
05 SUPPORT SERVICES
06 MINORS AND AGE VERIFICATION
07 NO CREDIT BETTING
08 ACCOUNT HISTORY AND CONTROL
09 DEPOSIT LIMITS
10 SELF-EXCLUSION
11 ACCOUNT CLOSURE
12 BETSTOP
13 ADVERTISING AND INDUCEMENTS
14 CUSTOMER INTERACTION
15 RECOGNISING GAMBLING HARM
16 SELF-ASSESSMENT
17 REALITY CHECKS AND TIME-OUT
18 LOSS AND SPEND LIMITS
19 ACTIVITY STATEMENTS
20 SUPPORT ACROSS AUSTRALIA
21 SUPPORT FOR FAMILY AND FRIENDS
22 MULTICULTURAL SUPPORT
23 FINANCIAL COUNSELLING
24 COMPLAINTS
01OPERATOR INFORMATION
This Responsible Gambling Policy applies to wagering services provided by Betting Services Australia Pty Ltd.
Registered office: 22 Grevilla Park Road, Bulli, NSW 2516, AustraliaABN: 21 649 987 735ACN: 649 987 735License No.: 4887/2024/WBState: New South Wales
02OUR COMMITMENT
Betraven.co is committed to promoting responsible gambling and providing customers with practical tools to manage the time and money they devote to wagering. We believe that gambling should always remain a form of entertainment, and that customers should be empowered to make informed decisions about their wagering.
•Wagering is restricted strictly to verified customers aged 18 years or older.
•Gambling should remain a form of personal recreation and entertainment.
•Wagering always involves the possibility of losing money.
•Customers should only wager money they can comfortably afford to lose.
•Wagering should not interfere with work, family, finances or other responsibilities.
03RESPONSIBLE GAMBLING TOOLS
Betraven.co provides a range of tools designed to help customers manage their wagering activity and maintain control over the time and money they spend.
Deposit LimitsSet a maximum amount you can deposit over a defined period. You can choose a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit is subject to the applicable cooling-off requirements.
Loss and Spend LimitsLoss limits restrict the net amount you can lose over a defined period. Spend limits restrict the total amount you can wager. These tools help you set clear boundaries on your wagering activity.
Take a Break / Time-OutYou can temporarily pause your wagering activity for a selected period without permanently closing your account. During a time-out period, you will not be able to place wagers or deposit funds.
Reality ChecksReality check reminders help you stay aware of the time and money you are spending during a wagering session. You can configure these reminders through your account settings.
Self-ExclusionSelf-exclusion allows you to exclude yourself from wagering for a selected period. During self-exclusion, your account will be restricted and you will not be able to place wagers, deposit funds or access promotional offers.
04HOW TO GAMBLE RESPONSIBLY
Before you place a wager, consider the following responsible gambling guidelines:
1
Gamble only with money you can afford to lose.
2
Do not chase losses.
3
Take regular breaks from gambling.
4
Do not gamble under the influence of alcohol or drugs.
5
Set your deposit, loss and time limits before you start.
6
Keep track of the time and money you spend gambling.
7
Do not let gambling interfere with your work, family or other responsibilities.
05SUPPORT SERVICES
If you or someone you know needs help with gambling, free and confidential support is available 24 hours a day, 7 days a week.
GAMBLING HELP ONLINEPHONE: 1800 858 858Available 24/7 • gamblinghelponline.org.au
Support is also available through BetStop, Australia's National Self-Exclusion Register. See the BetStop section below for more information.
06MINORS AND AGE VERIFICATION
People under 18 years of age are not permitted to open a wagering account or place wagers with Betraven.co This restriction is strictly enforced.Age and identity information is verified as part of the account registration process. Betraven.co uses electronic verification services to confirm a customer's identity and age before an account can be used for wagering.If you believe a person under 18 is using a Betraven.co account, please contact us immediately.
07NO CREDIT BETTING
Betraven.co does not extend credit or lend money to customers for the purpose of wagering. Customers may wager only using available deposited funds in their account.
DEBIT ONLYDebit cards only. Credit cards are not accepted for betting deposits in Australia. Betraven.co accepts deposits via debit card, Apple Pay, Google Pay and PayID.
08ACCOUNT HISTORY AND CONTROL
Customers can review their wagering and transaction activity at any time through their account. Keeping track of your betting history can help you understand your wagering patterns and make informed decisions about your activity.
Customers can set a limit on the amount they deposit over a defined period. Deposit limits are one of the most effective tools for managing your wagering activity. You can set a daily, weekly or monthly limit.Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to the applicable cooling-off requirements, which are designed to protect customers from impulsive decisions.
10SELF-EXCLUSION
Customers can restrict their access to wagering using Betraven.co self-exclusion options. Self-exclusion is a formal commitment to stop gambling for a defined period.During a self-exclusion period, your account will be suspended and you will not be able to place wagers, make deposits, or receive promotional material. Self-exclusion provides a stronger level of restriction than a temporary time-out.Please note that closing an account and self-excluding are not the same action. Account closure allows you to request that your account be closed, but does not carry the same formal protections as self-exclusion.
11ACCOUNT CLOSURE
Customers may request to close their Betraven.co account at any time. When you close your account, any remaining balance will be returned to you in accordance with our terms and conditions.If you are considering closing your account because of concerns about your gambling, we encourage you to consider self-exclusion instead, as it provides additional protections.
12BETSTOP — NATIONAL REGISTER
BetStop is Australia's National Self-Exclusion Register. It is a free service operated by the Australian Government for people who want to exclude themselves from all licensed Australian online and phone wagering providers.When you register with BetStop, all licensed Australian wagering providers — including Betraven.co — are required to close your accounts and prevent you from opening new ones for the period you select.You can register with BetStop for a minimum period of three months, up to a lifetime exclusion. Registration is free and confidential.
GOVERNMENT SELF-EXCLUSIONNational regulations require mandatory checks on register databases before allowing any wagers.VISIT BETSTOP EXTERNAL LINK →
13ADVERTISING AND INDUCEMENTS
Betraven.co is committed to ensuring that all advertising and promotional activity is conducted responsibly and in accordance with applicable Australian advertising standards and wagering regulations.Marketing communications will not be directed at minors or people who have self-excluded. Promotional material will not misrepresent the likelihood of winning or suggest that gambling is a viable means of generating income.Customers who have self-excluded or closed their account will not receive marketing communications from Betraven.co
14CUSTOMER INTERACTION
Betraven.co may identify indicators that a customer could be experiencing gambling-related harm. Where indicators are identified, Betraven.co may contact the customer to provide information about responsible gambling tools and support services available to them.Customer interactions are conducted with sensitivity and respect. The goal of any interaction is to ensure the customer is aware of the tools and support available, not to make judgments about their personal circumstances.
15RECOGNISING GAMBLING HARM
Gambling harm can affect anyone. The following may be indicators that gambling is becoming a problem:
•Spending more money or time gambling than you intended.
•Chasing losses — continuing to gamble to try to win back money you have lost.
•Borrowing money or selling possessions to fund gambling.
•Using money intended for essential expenses such as rent, bills or food.
•Feeling anxious, guilty or distressed about your gambling.
•Hiding gambling activity from family or friends.
•Neglecting work, study or family responsibilities because of gambling.
•Gambling as a way to escape stress, anxiety or low mood.
•Finding it difficult to stop gambling or to stay within your limits.
If any of these indicators apply to you, we encourage you to use the responsible gambling tools available through your account or to contact a support service.
16SELF-ASSESSMENT
Consider the following questions honestly. They may help you reflect on whether your gambling is within healthy limits.
•Do you wager more than you can comfortably afford to lose?
•Do you try to win back money you have lost?
•Have you borrowed money or sold something to fund gambling?
•Has someone close to you expressed concern about your gambling?
•Do you feel guilty, anxious or distressed about your gambling?
•Has gambling caused you to miss work, study or family commitments?
•Do you find it difficult to stop gambling once you have started?
If you answered yes to one or more of these questions, consider using the responsible gambling tools available to you or contacting a support service for confidential advice.
17REALITY CHECKS AND TIME-OUT
Reality ChecksReality checks are periodic reminders that help you remain aware of how long you have been wagering and your account activity during a session. You can configure the frequency of reality check reminders through your account settings.
Time-OutA time-out is a temporary restriction on your wagering access for a selected period. During a time-out, you will not be able to place wagers or make deposits. A time-out is less formal than self-exclusion and is designed for customers who want a short break from wagering.
18LOSS AND SPEND LIMITS
Loss LimitsA loss limit restricts the net amount you can lose over a defined period. This is calculated as the difference between the total amount wagered and the total amount returned as winnings. Loss limits help you set a clear boundary on the financial impact of your wagering.
Spend LimitsA spend limit restricts the total amount you can wager over a defined period, regardless of wins or losses. This provides an additional layer of control over your overall wagering activity.
19ACTIVITY STATEMENTS
Account activity information can help you understand your wagering behaviour and make informed decisions. Your account provides access to information including:
•Deposits made to your account
•Total amount wagered
•Wins and losses
•Net position over a given period
•Account balance history
Reviewing your activity regularly is an important part of responsible gambling. We encourage all customers to check their account activity frequently.
20SUPPORT ACROSS AUSTRALIA
Free and confidential gambling support services are available throughout Australia. The primary national support contact is:Support services can be accessed through Gambling Help Online, which provides referrals to local services across Australia.
21SUPPORT FOR FAMILY AND FRIENDS
Gambling harm can also affect family members, friends and other people close to the person who is gambling. The impact on relationships, finances and wellbeing can be significant.People who are concerned about someone else's gambling can contact gambling support services for free and confidential advice. You do not need to be the person gambling to seek help.
22MULTICULTURAL SUPPORT
Culturally appropriate and multilingual gambling support may be available through Australian gambling support services. Gambling Help Online can assist with referrals to services that provide support in languages other than English and to services that understand the cultural contexts of gambling harm.
23FINANCIAL COUNSELLING
Free and confidential financial counselling is available for people experiencing financial difficulty, including difficulty related to gambling. Financial counsellors can help you understand your options and develop a plan to manage debt and financial stress.Financial counselling is separate from gambling counselling and focuses specifically on helping you manage your financial situation.
24COMPLAINTS
If you have a concern or complaint related to responsible gambling, including concerns about the way Betraven.co has handled a responsible gambling matter, you can submit your concern through our support channels.We take all responsible gambling complaints seriously and will respond in a timely and appropriate manner.
18+
Australians onlyGAMBLING HELP ONLINE
1800 858 858Free and confidential support available 24/7.
You must be 18 years or older to use Betraven.co and access legal wagering services.Please confirm that you meet the minimum age requirement.
Wagering with Betraven.co must be conducted responsibly.GAMBLING HELP ONLINE 1800 858 858
PRIVACY/COOKIES
YOUR COOKIES.
YOUR CHOICEWe use strictly necessary cookies to keep Betraven.co working, plus optional analytics and preference cookies to improve the site. You choose what to allow.
YOUR COOKIES.
YOUR CHOICEWe use strictly necessary cookies to keep Betraven.co working, plus optional analytics and preference cookies to improve the site. You choose what to allow.