18+
Australians onlyCHOOSE A DEPOSIT LIMIT.What are you prepared to lose today?
SET A DEPOSIT LIMIT →GAMBLING HELP ONLINE 1800 858 858
Betraven.co
RESPONSIBLE GAMBLINGHELP
LOG INJOIN NOW
LEGAL/PRIVACY POLICY
PRIVACY POLICYHow Betraven.co collects, uses, discloses, stores and protects your personal information. We safeguard your data footprint with absolute commitment.
DATA USE.CONTROL.PRIVACY.
IN THIS POLICY
01 ABOUT THIS PRIVACY POLICY
02 PERSONAL INFORMATION WE COLLECT
03 HOW WE COLLECT INFORMATION
04 HOW AND WHY WE USE YOUR INFORMATION
05 DISCLOSURE TO THIRD PARTIES
06 DATA RETENTION
07 DIRECT MARKETING
08 DATA SECURITY
09 ACCESS AND CORRECTION
10 PRIVACY COMPLAINTS
11 OVERSEAS DISCLOSURE
12 CHILDREN'S PRIVACY
13 CHANGES TO THIS PRIVACY POLICY
14 CONTACT
01
ABOUT THIS PRIVACY POLICYThis Privacy Policy applies to all personal information collected by Betting Services Australia Pty Ltd (ABN 21 649 987 735) through the Betraven.co website and related digital services. Betraven.co is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information is collected, how it is used, when it may be disclosed, and how Customers can access or correct their information.
02
PERSONAL INFORMATION WE COLLECTBetraven.co may collect the following categories of personal information:
• Identity information — full name, date of birth, gender, residential address• Account information — username, password, account preferences, communication preferences• Financial and transaction information — bank account details, debit card information, deposit and withdrawal history, wagering transaction records• Wagering activity — bet history, settlement records, account balances, bonus activity• Technical information — IP address, device identifiers, browser type, operating system, referring URLs, session data• Communications — records of customer support interactions, emails, and other correspondence
03
HOW WE COLLECT INFORMATION
3.1 Directly from you when you register an Account, make a deposit, place a wager, contact customer support, or update your account details.3.2 From third-party identity verification providers used to confirm your identity during the registration and verification process.3.3 From payment service providers who process your deposits and withdrawals.3.4 Automatically through cookies, analytics tools and similar technologies when you use the Platform.3.5 From regulatory authorities, racing and sporting integrity bodies, or BetStop where relevant to your Account status.
04
HOW AND WHY WE USE YOUR INFORMATIONBetraven.co uses personal information for the following purposes:
• Providing wagering services — operating your Account, processing wagers, calculating and paying winnings• Identity verification — confirming your identity and age to meet regulatory requirements• Payment processing — facilitating deposits and withdrawals through approved payment methods• Fraud prevention — detecting and preventing fraudulent, suspicious or unauthorised activity• Regulatory compliance — meeting obligations under applicable Commonwealth and state gambling legislation• Responsible gambling — administering deposit limits, time-outs, self-exclusion and BetStop requirements• Customer communications — service updates, account notifications, marketing (where consent provided)• Platform improvement — analysing usage patterns to improve the wagering experience
05
DISCLOSURE TO THIRD PARTIESBetraven.co may disclose personal information to:
• Regulatory authorities — the Office of Liquor and Gaming Regulation (Liquor & Gaming NSW) and other relevant regulators• Payment processors — banks and payment service providers who process financial transactions• Identity verification providers — third-party services used to verify Customer identity and age• Technology and service providers — hosting, analytics and operational service providers who assist in delivering the Platform• Law enforcement — where required or permitted by law, or to protect the safety of individuals• Racing and sporting integrity bodies — where required to support integrity investigations• BetStop — Australia's National Self-Exclusion Register
06
DATA RETENTION
6.1 Betraven.co retains personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory and reporting requirements.6.2 Wagering transaction records and Account information may be retained for a minimum period as required by applicable gambling legislation.6.3 When personal information is no longer required, it will be securely destroyed or de-identified.
07
DIRECT MARKETING
7.1 Betraven.co may use personal information for direct marketing where you have provided consent.7.2 You may opt out of marketing communications at any time by updating your Account preferences or contacting customer support.7.3 Marketing restrictions applicable to Customers registered with BetStop will be respected at all times.
BETSTOP — MARKETING RESTRICTIONS APPLY.
08
DATA SECURITY
8.1 Betraven.co takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.8.2 Security measures include encryption, access controls, secure hosting infrastructure and regular security assessments.8.3 No method of transmission or storage is completely secure. Betraven.co cannot guarantee absolute security of personal information.
09
ACCESS AND CORRECTION
9.1 You may request access to the personal information Betraven.co holds about you at any time.9.2 If your personal information is inaccurate, incomplete or out of date, you may request correction.9.3 Requests should be directed to our privacy contact details below. Betraven.co will respond within a reasonable timeframe.
10
PRIVACY COMPLAINTS
10.1 If you believe your privacy has been breached, you may submit a complaint to Betraven.co using the contact details below.10.2 Betraven.co will investigate and respond to complaints within 30 days.10.3 If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
CONTACT US →
11
OVERSEAS DISCLOSURE
11.1 Some of Betraven.co's service providers may process personal information in countries outside Australia.11.2 Where personal information is disclosed overseas, Betraven.co takes reasonable steps to ensure that recipients comply with the Australian Privacy Principles or equivalent protections.
12
CHILDREN'S PRIVACY
STRICTLY 18+ Only
Betraven.co is an 18+ wagering service. Betraven.co does not knowingly collect personal information from individuals under the age of 18. If Betraven.co becomes aware that personal information has been collected from a minor, it will take steps to delete that information instantly.
13
CHANGES TO THIS PRIVACY POLICYBetraven.co may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or the services offered. The updated policy will be published on the Platform with the revised date. Continued use of the Platform after changes are published constitutes acceptance of the updated policy.
14
CONTACTIf you have questions about cookies or privacy, please contact us. Our dedicated compliance team is ready to respond.Contact us →
18+Australians only
GAMBLING HELP ONLINE1800 858 858Free and confidential support available 24/7.
VISIT GAMBLING HELP ONLINE →
REGISTER
BetStop - the National Self-Exclusion Register.Free for anyone who wants to stop all licensed Australian online wagering.
VISIT BETSTOP →
PAYMENT METHODS
DEBIT ONLY
Debit cards only. Credit cards are not accepted for betting in Australia.
18+
Australians onlySET A DEPOSIT LIMIT →
CHOOSE A DEPOSIT LIMIT.What are you prepared to lose today?
GAMBLING HELP ONLINE1800 858 858
Betraven.co
LOG INJOIN NOW
LEGAL/PRIVACY POLICY
PRIVACY POLICYHow Betraven.co collects, uses, discloses, stores and protects your personal information. We safeguard your data footprint with absolute commitment.
DATA USE.CONTROL.PRIVACY.
IN THIS POLICY
01 ABOUT THIS PRIVACY POLICY
02 PERSONAL INFORMATION WE COLLECT
03 HOW WE COLLECT INFORMATION
04 HOW AND WHY WE USE YOUR INFORMATION
05 DISCLOSURE TO THIRD PARTIES
06 DATA RETENTION
07 DIRECT MARKETING
08 DATA SECURITY
09 ACCESS AND CORRECTION
10 PRIVACY COMPLAINTS
11 OVERSEAS DISCLOSURE
12 CHILDREN'S PRIVACY
13 CHANGES TO THIS PRIVACY POLICY
14 CONTACT
01About this Privacy Policy
This Privacy Policy applies to all personal information collected by Betting Services Australia Pty Ltd (ABN 21 649 987 735) through the Betraven.co website and related digital services. Betraven.co is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information is collected, how it is used, when it may be disclosed, and how Customers can access or correct their information.
02Personal Information We Collect
Betraven.co may collect the following categories of personal information:
•Identity information — full name, date of birth, gender, residential address
•Account information — username, password, account preferences, communication preferences
•Financial and transaction information — bank account details, debit card information, deposit and withdrawal history, wagering transaction records
•Wagering activity — bet history, settlement records, account balances, bonus activity
•Technical information — IP address, device identifiers, browser type, operating system, referring URLs, session data
•Communications — records of customer support interactions, emails, and other correspondence
03How We Collect Information
3.1 Directly from you when you register an Account, make a deposit, place a wager, contact customer support, or update your account details.3.2 From third-party identity verification providers used to confirm your identity during the registration and verification process.3.3 From payment service providers who process your deposits and withdrawals.3.4 Automatically through cookies, analytics tools and similar technologies when you use the Platform.3.5 From regulatory authorities, racing and sporting integrity bodies, or BetStop where relevant to your Account status.
04How and Why We Use Your Information
Betraven.co uses personal information for the following purposes:
•Providing wagering services — operating your Account, processing wagers, calculating and paying winnings
•Identity verification — confirming your identity and age to meet regulatory requirements
•Payment processing — facilitating deposits and withdrawals through approved payment methods
•Fraud prevention — detecting and preventing fraudulent, suspicious or unauthorised activity
•Regulatory compliance — meeting obligations under applicable Commonwealth and state gambling legislation
•Responsible gambling — administering deposit limits, time-outs, self-exclusion and BetStop requirements
•Customer communications — service updates, account notifications, marketing (where consent provided)
•Platform improvement — analysing usage patterns to improve the wagering experience
05Disclosure to Third Parties
Betraven.co may disclose personal information to:
•Regulatory authorities — the Office of Liquor and Gaming Regulation (Liquor & Gaming NSW) and other relevant regulators
•Payment processors — banks and payment service providers who process financial transactions
•Identity verification providers — third-party services used to verify Customer identity and age
•Technology and service providers — hosting, analytics and operational service providers who assist in delivering the Platform
•Law enforcement — where required or permitted by law, or to protect the safety of individuals
•Racing and sporting integrity bodies — where required to support integrity investigations
•BetStop — Australia's National Self-Exclusion Register
06Data Retention
6.1 Betraven.co retains personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory and reporting requirements.6.2 Wagering transaction records and Account information may be retained for a minimum period as required by applicable gambling legislation.6.3 When personal information is no longer required, it will be securely destroyed or de-identified.
07Direct Marketing
7.1 Betraven.co may use personal information for direct marketing where you have provided consent.7.2 You may opt out of marketing communications at any time by updating your Account preferences or contacting customer support.7.3 Marketing restrictions applicable to Customers registered with BetStop will be respected at all times.
BETSTOP — MARKETING RESTRICTIONS APPLY.
08Data Security
8.1 Betraven.co takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.8.2 Security measures include encryption, access controls, secure hosting infrastructure and regular security assessments.8.3 No method of transmission or storage is completely secure. Betraven.co cannot guarantee absolute security of personal information.
09Access and Correction
9.1 You may request access to the personal information Betraven.co holds about you at any time.9.2 If your personal information is inaccurate, incomplete or out of date, you may request correction.9.3 Requests should be directed to our privacy contact details below. Betraven.co will respond within a reasonable timeframe.
10Privacy Complaints
10.1 If you believe your privacy has been breached, you may submit a complaint to Betraven.co using the contact details below.10.2 Betraven.co will investigate and respond to complaints within 30 days.10.3 If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
CONTACT US →
11Overseas Disclosure
11.1 Some of Betraven.co's service providers may process personal information in countries outside Australia.11.2 Where personal information is disclosed overseas, Betraven.co takes reasonable steps to ensure that recipients comply with the Australian Privacy Principles or equivalent protections.
12Children's Privacy
STRICTLY 18+ Only
Betraven.co is an 18+ wagering service. Betraven.co does not knowingly collect personal information from individuals under the age of 18. If Betraven.co becomes aware that personal information has been collected from a minor, it will take steps to delete that information instantly.
13Changes to this Privacy Policy
Betraven.co may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or the services offered. The updated policy will be published on the Platform with the revised date. Continued use of the Platform after changes are published constitutes acceptance of the updated policy.
14Contact
If you have questions about cookies or privacy, please contact us. Our dedicated compliance team is ready to respond.
Contact us →
18+
Australians onlyGAMBLING HELP ONLINE
1800 858 858Free and confidential support available 24/7.
VISIT GAMBLING HELP ONLINE →
REGISTER
BetStop - the National Self-Exclusion Register.
Free for anyone who wants to stop all licensed Australian online wagering.
VISIT BETSTOP →
PAYMENT METHODS
DEBIT ONLY
Debit cards only. Credit cards are not accepted for betting in Australia.